Elena H.

Worst Customer Service! Their so called "Best Price Guarantee" is a huge bag of lies. I booked a 10-night stay through hotels.com hoping to get a free night afterwards. Then I came across a cheaper rate that would have saved me $340. I took a screenshot and filled out a request. A week goes by and I hear nothing, so I sent an email and was asked to resubmit the info, which I did. I called them 2 weeks later to get an update and they told me that I wasn't supposed to use a coupon code and they can't match the price. Well, by then the coupon I had for another website had already expired and now I'm stuck with this stupid reservation and the expired code...