In my opinion, it's a nice shop: many low-price items, and there is a loyalty program - they give you credits for reviews and photos you provide. Order processing takes quite a long time, so you have to wait, but their support service is always friendly and helpful. I cannot evaluate the return process, because all items I received were good and there was nothing to return. However, once I paid for the item that had already been sold out, and received the refund, so it works fine. The last thing I bought was two wallets, one for myself and the other as a gift, and I'm completely satisfied with the purchase. Overall, I wish Sammy were quicker but I still like them.