elena D.

I have so many things to say about this site. First of all they make it seem like you are making an account just like you would on any other retail site. Where you just make an account so you can save your wish list and information and whatnot. BUT they are charging you monthly when you make an account. I ended up getting three pairs of shoes the first time I signed up and none of them fit me. I wear a five, and their 5.5's fit me EXCEPT all of the toes were stupidly long. I got a pair of peep toes that fit except my toes were not peeping at all. The proportions were just off. Reading their return policy, I realized it would have been a huge effort to return them because I got discounts because I was a first time member. So I ended up getting $20 for all of them at buffalo exchange. Three months later, I saw I was being charged monthly. I called, and they redeemed me ONE of those monthly charges. The next day I went to cancel my account and they don't let you cancel it online. You have to call. When you try to cancel they are so $#*!in persistent about you not cancelling or about you at least taking a look at their other merchandise. I have never had an online retailer be so difficult. At the end of the day, I paid 190$ (omg that is so pathetic) for 3 pairs of shoes that did not fit. They suck don't buy their shoes.