Horrible, horrible horrible! Never ever more! Ordered some clothes in november with fast delivery around 6-7 days. Nothing arrived. In 2-3 weeks after constant communication and pushing from my end - they figured out that delivery failed their side. I didn't need the goods that late, so asked for refund. Now it's been 3 (!) months of constant messaging - AND I STILL HAVEN'T GOT MY MONEY BACK.the ticket with support desk has been forcefully closed by their side - TOTALLY UNACCEPTABLE.
Dear elenaa,
Sorry for all that happened. We have checked it for you and find that as there was something wrong with your local customs the package was returned back to us.
Regarding your order, we have sent you an email, please kindly check it and we will solve all the issues for you soon.
Best Regards
Customer Service