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Eleanore M.

Contributor Level

Total Points
80

1 Review by Eleanore

  • DreamProm

8/30/15

I ordered my ball dress from Dream Prom and there was so many flaws in the dress, I don't know where to start. I had my dress custom made to my size, it didn't fit. I was measured by three different people so my measurements were accurate. They had poorly stitched my seams together, and these began coming out as I got in and out of the dress. The dress would have never have lasted a night of ball. The chiffon overlay material was attached on one side of my dress, while the other side wasn't. The rouching on the bodice was sloppy and not neat and tight like the picture. The back of the dress had a permanent roll over so you saw the lining, and when the dress was on the rouching did not cover the lining at the front of the dress (and this was a different colour so quite noticeable). This was not my dress as portrayed in their promotional material. They made my dress look unsymmetrical and messy. For a company that said they had many quality checkers, they really did a poor job.
When we tried to get a refund, the company has been EXTREMELY UNHELPFUL! They have admitted that both sides of the dress are made differently but they blatantly refuse to give our money back. They offered $20 to get the problems rectified, but it will cost hundreds to unstitch and remake the dress as it was meant to look. We cannot even on sell it as both sides of the dress are different. They wanted instead to give us a discount on our next purchase with them! What a joke, we will never purchase from them again and I advise that you don't either.Do not be tempted with the beautifully made dresses in their promotional blurb, your dress WILL NOT LOOK LIKE THESE DRESSES! With all these problems, these are not bargains, they are shattered dreams!

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