Elana C.’s Reviews of DressLily & more

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DressLily

Discount Clothing

“Placed an order on november 20 and still haven't recieved...”

12/27/14

Placed an order on november 20 and still haven't recieved my order. But they took the money out of my account. I will never order from here again and i will be telling all my friends family coworker, sworn enemies and people i pass on the street not to order from them. HORRIBLE HORRIBLE HORRIBLE. YOUTUBE REVIEW IS COMING SOON

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CustomerService R. – DressLily Rep Over a year old

Dear Elana C.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com