Elaine J.

This review is about HomeLight Simple Sale product. Their team members can't agree on the process. Every person tells you something different about how it should work. They made an offer on my home and wanted me to sign the deed over to them and have it recorded a month before paying me for it! Then they changed their tune after I threatened to report their deceptive practices to the Department of Insurance. After that they decided to charge me closing fees and HOA docs fee on top of me giving them a 10% concession on the price. They do not put earnest money in escrow and they also use their in-house escrow so that they control whether you get paid or not. Escrow is supposed to be an independent unbiased third party to ensure integrity. Not the case with HomeLight, who is the buyer and also the escrow company, so they take your deed and record it, and become the owner, but whether they pay you for your property or not is uncertain because they are not a legitimate third party, but rather a department of their company under the same umbrella. They also tie you up in a contract so that once you realize they are trying to defraud you and try to get out of it, they slap you with all kinds of penalties for not going through with it.

They used to pay you for your items, but as of late it all changed! They now take your items on consignment and when your items sell, they do not credit money in your account. I recently sold an item on consignment, it showed Sold, I received a notification, but it does not show that I have any credits. When I tried to buy something, it does not apply any credits, although I know they just sold this item and I am supposed to have 50% of the proceeds according to what it stated when the item was listed for sale on their site, but now it shows SOLD but no money in my account. I contacted them several days ago and they said once it shipped I would see the credit. Lo and behold, I received an email telling me it sold, which I understand that it had shipped, and still no money! Do not send them any nice expensive items because once the company has grown they no longer issue payouts to people that send them items!