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Terrible company! Ordered some dancing shoes, in my size, when they arrived they were much too small. Later found that JJsHouse use non standard sizes, and after emailing several times they refused a refund or exchange to my size and I was offered 40% off my next order from them!
Next there was an unexpected custom charge of £18(which was not mentioned the site) after paying JJsHouse over £16 for postage! And it was not clear that the items were coming from china. When the total value was under £50, and having to pay £16 postage and another £18 customs, Would I order from them again with 40% off and to have all this aggravation?
So now I have some useless shoes that do not fit and custom charges on top of the expensive postage. Do not order from this company!
Update:
Veronica, a pleasant lady and supervisor of Jjshouse, has contacted me and said the company would make a full refund of my purchase (except shipping cost though) and half of the custom charge and it would take a few working days to receive it.
Tip for consumers:
Do not buy from this site !!!
Ekaterina N.'s review of JJ's House earned 5 Very Helpful votes
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear customer, thank you for your sharing.
Sorry that this time we did not meet your expectation and we are happy that we have reached an agreement and you are happy with my solution.
It is welcomed that if you could give us some valuable suggestions so that we can keep improving ourselves.
Best wishes for you:)
JJsHouse service team.
Thank you for your time and support.