Eilis M.

I think there should be a lobbying group effort set up around this online entity there is no business model except fund extractraction. Dating site this is not the service as a platform for singles works when you have customers who perceive value and it is an authentic experience.

I was joined years back and then it seemed OK since then I have seen it obviously bleeding subscriptions due to abysmal service and its fake profiling and spamming. These guys and you can track down the two owners via linkedin should be seriously brought to task as I imagine the resources these guys have fraudulently extracted runs into a lot of money.

For me it is principle I got caught on 1 month promotion subscription and then matter of duplicate account being set up and they having two accounts to help themselves to funds from. I found they inadvertently activated accounts a year or so down the road and started helping themselves to premium plus fees of course both showed up differently as did the total in the accounts.

These guys do not operate under dd appeals process but continuous payment authority hence it took me a while to track down how I get the bank to chase these guys. The continuous payment authority is open and these guys are taking advantage i. E. they can present your details anytime no question and help themselves to your money.

Of course when I asked them where and when did I opt in I did not use the site as it had no credibility with me I go no response. When I threatened the bank appeals route they told me they could not offer refund because I had regularly logged on - I said inadvertently in response to spam. This does not constitute an explanation of reactivation of service nor does it justify use of a service sending emails and logging directly onto site is - I was offered a quarters subscription fee refund 54.75 they had taken some 300,

These are complete fraudsters and I think this would make an interesting article for one of the papers exactly why people need to be careful with such cowboy operations as there is no regulator and trying to find the process to escalate an appeal is not easy to find.

There is though via your bank and chargeback appeals form. Exercise your right and enough people doing so will get enough traction to shut these guys down. Banks also need to review who they give continuous authority to as these guys should be regulated and audit trail provided of where consumers opted in and how their opt out with sla's was executed.

I am disgusted with this crowds level of contempt for any business morality.