eileen m.

Don't book through kayak. I was scammed and they took no accountability and didn't even respond. I booked a hotel for 6 nights through them. I showed up at the address and it was not a hotel! It was an apt. Building and the woman in the kiosk at the entrance said they were not a hotel and they had had other people show up with the same scam and they had also booked through kayak.com. I called the phone number for kayak and first I was disconnected 3 times (or hung up on?) and then left on hold for one hour and 7 minutes. I literally left the phone on hold for one hour and 7 min. After "James" had said "I would like to help you with this, let me put you on hold for a minute while I look into this." He came back one time and just repeated what I had already said and said again, "let me put you on hold while I look into this.". After one hour and 7 min. I hung up. I also emailed the company and got no reply. Meanwhile, I had to call my credit card company to cancel the credit card because the hacker had my card info. And I called my neighbors to alert them that some hackers may have been searching for addresses of people who were out of town to rob the house. I am wondering if kayak is run by scammers they way they responded!