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E H.

Contributor Level

Total Points
112

1 Review by E

  • FlexJobs

1/8/16

Three times over the course of a few months I have contacted support about an issue. It is the same issue each time. Each time I have received a reply that the webmaster is looking into the issue. I have not heard back from the webmaster nor support after my last request. So on December 16,2015 I wrote a third email to the CEO through LinkedIn. I have not yet heard back.

I could not find all of my emails and support's subsequent replies but here is what I could find. It is in chronological order.

I sent a second message Oct 30,7:59pm
Contact Form

Message field: This is the 2nd message regarding this. All of the "Today's Jobs of Interest for You!" emails that I receive show the first 7 out of X jobs. No problem. But when I go to the "New Jobs of Interest page" to see the rest the additional jobs are not there. Is there any reason why I can't just get all the "jobs of Interest" in the email instead of just 7? Not being able to see/find the additional jobs is becoming very frustrating.

Auto reply from support:

Hello!

Thank you for your recent email to FlexJobs.com.

Our client services business hours are 9:00am to 6:00pm (MST), Monday through Friday. We will respond back to your email within one business day of receipt.

You can refer to our Frequently Asked Questions https://www.flexjobs.com/faq for links and information on accounts, job information, and more about our site.

Best of luck in your job search!

The FlexJobs Team

Reply to my second message to support Nov 2,10:59am

Thank you for your recent email to FlexJobs. I will let the webmaster know that you are seeing a different number of new jobs sent in the email then you are showing on your account. This is a bug that is happening to certain users, so I will have them take a look.

Please let me know if you have any further questions.

All the best,

Client Services and Support

My third email to the CEO:

Hi Sara,

I joined Flex Jobs a few months ago. I was very excited by all of the telecommute jobs. Great service.

I realize that you probably don't deal with these types of issues on a day-to-day basis, and I want to keep the service, and did not want to go this route, but the issue I am experiencing is a showstopper and one that I think that you should know about.

I signed up to get a daily email about jobs that match my criteria. They arrive everyday but they only show me the first 7 jobs regardless of how many there are. The email directs me to login to my account to see the rest of them. But they are not there.

I have sent [three] message about this to support. The first one before October 30th, the 2nd one on October 30th, the third one on November 12th. I am told that the webmaster is working on this.

This is unacceptable. I'm an IT person. If the service is set to include just 7 notices in a job alert, then it can be set to include any number of notices. Why is it throttled at 7? If this is a business decision or a throughput issue I can understand. But in either of those cases I should then be able to see the remainder on the site. And I cannot.

Wed, May 4,2016
Update:

I have gotten around to updating my initial review. It's been quite a while and things did eventually work out. I did receive a response from the CEO and she apologized for the problem and put me in touch with support. I worked with a very good support person there. She gave me another 2 months free to compensate for the issues that I had been having.

We talked about the issue and decided to try an approach that might fix the issue of the missing jobs on the "New Jobs of Interest page". With her help I closed my account, and then she re-opened it. After that I started to get jobs on my "New Jobs of Interest page."

I was getting more that I expected and some did not seem to be related to my search query. So I will have to fine-tune my search. All in all though I am satisfied.

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Client S. – FlexJobs Rep

Hello Eric! Thank you for your recent comments about FlexJobs. We have addressed your concerns and discussed the specifics of what is happening to your account with you through private messages and at this point, you do know that we stand behind our satisfaction guarantee and will extend that to you, if you continue to have issues with your account. At this time, you have opted to keep looking on the site and not take the refund. The FlexJobs Team

E Has Earned 32 Votes

E H.'s review of FlexJobs earned 32 Very Helpful votes

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