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I had the same problem with all other customers. I used their online resume template in Dec 2014 for $1.95 with my automatic payment credit card, and just realized today that they have charged me $39.80 for 5 month without sending me any receipt or notification whatsoever. When I called, they said the same thing as they told other customers, that it is in their policy the auto pay occurs after 14 days. They charged me so far $200 for no service provided, and they only agree to refund $39.80.
These guys need to be reported for their deception. I will fight. We all need to do something to stop this crime!
Eegghh C.'s review of LiveCareer earned 3 Very Helpful votes
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The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Cv has been submitted 2 weeks ago,guaranteed 2-3 bus.day to be corrected. No-one answered the...
Hi Eegghh C.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your account settings.
Since the subscription has already been cancelled, rest assured that you will not be billed any further. We have also sent you a cancellation confirmation email for your records.
Please contact me again if you have any further issues.
Best Regards,
Anna
LiveCareer