Edward W.

Ordered four items from these folks in a pre-holiday sale. Item one showed up fine. Item two - two side chairs - was the wrong color. Wayfair at first insisted that the color displayed on their site was incorrect, but on checking with the manufacturer confirmed that there were in fact two choices and promised to send the correct one out immediately. I then started getting notices from UPS for a pickup, even though Wayfair hadn't issued return instructions yet. It took nearly two weeks and four phone calls to get that info. The replacement chairs showed up on Christmas Eve... and were the same incorrect color as the first order. These folks clearly cannot handle the breadth of material they are offering. To date there is still no word on return instructions.

1st time, they sent me the wrong item. They've now twice yanked the replacement due to "issues with the vendor" without offer of substitute or incentive. Cancelling my account. Still waiting after nearly a month for two other pending orders.