Ordered personalized Steeler jersey and my last name was to be on it, but they sent a regular jersey with a players name on it. The personalized jersey was twice the price of their player's jersey. I advised them of the problem and they requested photos of the jersey which I sent. I have sent 6 e-mails to Steven and one to their service department with no response. It's been two months since I sent the photos, and I'm still waiting for a response to my request for a replacement jersey or a refund