Ed M.

Purchased a tool item early December, site noted 7 items available. Ships within 3 - 5 days. Watched item for several months and never a change in availability always had at least 7 items. Two weeks later checked order status and item still not shipped. Noted on website item availability is now zero (first time in 6 months!). Contacted shop.ca by phone/email and told by customer care that supplier was getting more items by end of December and order would be shipped. Checked order status today and still in process and mysteriously item is no longer available on shop.ca (item has disappeared). Checked with manufacture of tool and they have plenty of stock of this tool item and this item is sold direct from manufacture to retailer (no middlemen). Customer service is a joke, sounds like I was lucky enough to speak to a service rep back in December based on the reviews here. Will demand refund and I will see how log it will take to get my money back.