Edith J.

I really do adore amazon.com

I have not had a problem with the US based site (slightly different experience with the UK site) and cant say enough about how efficient they are.

It is sometimes slow to get things out but I have rarely had this problem.

Great job, keep it up.

Do not, I repeat, do not place an order with dermstore!

I had my order held for some frivolous reason they couldnt explain to me sufficiently, after I called them to find out what was going on with my order (a week later) they said they would release the hold but I was so pissed off I had started searching for my products elsewhere. I found them for almost half the price on amazon so i called dermstore back immediately - literally within five minutes of making my inital call - so that I could cancel the order and they REFUSED! Claiming the items had already been processed for shipping? WHAT? So I am now lumped with these goods that are double the price when compared elsewhere and I have to wait twice as long to receive them.

Ridiculous! STAY AWAY FROM THEM. Customer service is terrible.