Ed A.

The is the worst Company you could ever but your trust into. You see a nice, Queen room with 2 queen beds and pay a hefty price for it... only to get to the hotel and find that all they have is a room with 1 full bed and a sofa with pull out bed (I use the words "sofa" and "bed" loosely here). The pull out "bed" was basically a set of bed springs with a thin piece of material wrapped around them. You could feel the springs piercing you in the side as you tried to lay on it. The hotel blamed booking.com and booking.com blamed the hotel. The hotel (Microtel by Wyndam@ Sea World San Antonio) refused to provide any compensation and booking.com "reluctantly" said they would give us a $50 refund. Well, that hasn't happened and from what other reviews I've read, we never will get our refund. I blame both the hotel and booking.com: one for selling us sonething we did not receive and the hotel for allowing booking.com to book their rooms. They both are at fault. Each booking.com representative I spoke to lied to me. Each one promised to send an e-mail to confirm our conversation and our forthcoming $50 refund. We never received one. We got one phone call from a guy saying "We sent you an e-mail. You have to fill it out to receive your refund." It was a survey to fill out about the hotel, not a survey for booking.com. We filled it out and we still have no refund. DO NOT USE THESE LYING $#*!S EVER!