I waited 2 months for my item which did finally arrive but the box was ripped and missing multiple important parts. I opened a ticket with them and they gave me instructions to return the item for a full refund. The live chat is almost never available by the way. I followed instructions and sent it back and have never received the full refund. Paypal can't help me as it's been over 45 days (it took that long just for the item to arrive!) and now I've spent postage returning the item and can't even get my original money back. What a scam! I'm totally pissed!