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Earl L.

Contributor Level

Total Points
90

1 Review by Earl

  • Roommates.com

4/27/14

Spent the 20 bucks, received ZERO emails for my posting or replies to emails i sent. Within days after my upgraded account running out, I started receiving emails. TOTAL SCAM. Sorry roommates.com, but that's oldschool dating site scammery from the 90's and easily recognizable. Immediately deactivated account, only to find now i cannot delete my account. Certainly so that the website can use it to scam others, which is yet another dating site scam from 2 years ago. What a total fraud site. Stay away. Far away.

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Customer-Support -. – Roommates.com Rep

Hello,

My name is Jessica and I am one of the Relationship Managers at Roommates.com.

I am sorry to hear about your dissatisfaction with Roommates.com as well as the fact that you feel misled by the website with regard to the upgraded memberships. Please understand that you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. You do not have to pay in order to view matches. That has never been the case. Certain aspects of a profile may not be available to you if you have not paid but you are still able to view the basic information of the match itself and send an
Email to the potential match. As stated previously, many have successfully found a roommate using the free portion of the site. They send their contact information within emails to other users and many post their contact information within their profile description for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.

As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade
Until they have several emails waiting for them. This way, they fully maximize their upgrade.

With regard to deleting your account, you absolutely have that ability. You can click a link within your account to deactivate the account. When that occurs, your account is immediately removed from any public search. It is deactivated and after 30 days it is permanently deleted. Roommates.com does not use any account for any purpose. Accounts belong to the account holder and there is absolutely no reason for Roommates.com to use it.

Finally, with regard to fraudulent accounts on the site; We're doing all we can to stop the
Scammers. Our Staff performs daily scam searches on the site looking for and banning any scam accounts we find. Additionally, we have implemented several new security features we believe will reduce the amount of scamming activity on the site as well as some new features
That assist us in locating potential scam accounts quickly. For Scammers, attempting to defraud the public is their full-time job and one they take seriously. We also take the issue of scammers very seriously and will continue to do so. It is not in our best interest to allow fake accounts on the site. Unfortunately, it is difficult to know exactly what a user's intention is when they create an account. We continue to combat this problem and if anyone sees a profile they
Believe to be fraudulent, we ask that you bring it to our attention. We do have a Scam Alert placed on the site so that users are able to arm themselves with valuable information in order to avoid falling victim to a scammer and if you do purchase an upgrade only to find that the user is fraudulent, we always provide a refund.

If you have any further questions, please don't hesitate to contact our Customer Support.
Thank you,

Earl Has Earned 10 Votes

Earl L.'s review of Roommates.com earned 10 Very Helpful votes

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