I had two separate items that said they had been delivered per ups tracking. I called Ryan first on the first item and Mohammad on the second and they put the tracking in motion to find the lost items. Come to find out the packages went through u.s. mail and we have mail lock boxes here in Vegas and the postman put the wrong key in my mail box. Two days later the regular mail man figured out the mistake and delivered my packages. I then called Mohammad and canceled the investigation. Very courteous customer reps you have. Also my Wife is on Quibids and she was having lots of trouble with shipping and this was Ryan that got it all straightened. Kudos to all the staff.