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D W.

Contributor Level

Total Points
85

1 Review by D

  • TigerDirect

7/27/15

I have been ordering from TD for many years. Everything from barebones computers to printers, and monitors. Never have I ever had as much problem as I have had this last go around. I ordered another barebones kit for a friend. Well due to their new computer system anything that went into backorder was automatically displayed as customer cancelled, so nothing gets shipped even when it's restocked. And by the time everyone realized what had happened almost every part of the barebones kit was either out of stock or no longer available. So another round of phone calls and sitting on hold, (thank god for speaker phones).
The whole order was cancelled.
I ordered another barebones kit, sympathizing with them about their computer issues. Like I said I've never had anything like this happen before in all the years I've been ordering from them.
Well, everything arrives, except the case and the hard-drive. Well you can't build a computer without either. So after another round of emails and phone calls, I was told everything was on it's way.
Well, that was a load of poppy-$#*!! The case was shipped, and then it was cross docked with an non UPS carrier and I lost track of it until, again I contacted TD, and was told that once it was shipped from the non UPS shipper they would send me the UPS numbers. It was over a week I waited for the updated numbers, and I still had heard nothing. Once AGAIN, I contacted TD and within minutes I received the updated tracking number.
However, at that point in time, no hard drive had been forwarded from the NON-UPS shipper. Needless to say, just the other day, I again contacted TD to find out what was happening with my hard drive, threatening to post a negative review on every and any website I could find on the web.
Needless to say, you obviously know the end of this story, since I am posting this here. My hard drive is still somewhere out there in limbo, nowhere near it's final destination.
I will see what happens now.

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