Duane F.

I placed an order with expedited shipping and was charged $13.00 for the package to arrive on 12/18. Unfortunately they did not follow the instructions and shipped by common freight with the package to arrive by 1/3/2016. It is scheduled to arrive by the end of the day 12/24 but that is too late.

The customer service rep I spoke too admitted they have a bug in their software which changes shipping instructions but places blame on the customer. They are willing to refund the amount their system says they charged but not the amount I was charged unless I provide proof of payment.

They have a known software issue which impacts customers, blame the error on their customers, and will only refund based on what is in their computer system, not on what was charged.

I am now dealing with a very disappointed daughter that will not be able to follow through on a very special plan for the holidays. All of this because of a known software problem!