dslr l.

I have happily used freetaxusa for the last three years and have even referred five people to use it. I have never had a problem until filing this year. I filed my returns on the last day (no one's fault but mine). I prepared my federal and state returns and thought that I was getting ready to file them BOTH. I paid $12.95 for the State; the federal was free. I hit the submit button to only find out that only my federal was e-filed. I tried to go back and e-file my State return but was given an error message stating that I had to wait until my federal return is accepted, which could take an hour or a few days. At this point, I'm like oh my God, I will get penalized because my State return is going to be filed late. I sent them an email asking for an explanation as to why my returns did not get filed together and why no alert button came up to let me know that I was ONLY filing my federal return. I also let them know how upset I was. I let them know that I am not blaming them for me filing on the last day; I am blaming them for taking my money and not alerting me that I was only filing my federal return. Customer service emailed me back within an hour with no explanation only to say HOPEFULLY THE IRS WILL ACCEPT YOUR FEDERAL RETURN BEFORE THE DEADLINE SO THAT YOU CAN E-FILE YOUR STATE RETURN. Are you kidding me? That's it? No explanation whatsoever. Needless to say, I won't be using those scum bags again!