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Webstarts online performance is very sporadic; their customer service is super slow, impersonal and just about nonexistent - they are not easy to get ahold of, and once you get a real person, they are often rude and usually not helpful; the billing function continues w/o your notification and exact knowledge of what it is for, and its very difficult to resolve billing mistakes. Bottom line: STAY AWAY FROM WEBSTARTS --- they want your money, but don't want to hear from you, ever. I also have accounts with GoDaddy and Hostway for other domains - they are easier and better to work with, and you can actually get someone on the phone if you need to. My advice: Go online and check the website builder reviews on google prior to signing up with one.
Dr L.'s review of WebStarts earned 5 Very Helpful votes
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Had 3 websites with them and were all cancelled when no pmt was due. I didn't even get a phone...
I'm
I'm the owner of WebStarts and we take our reputation seriously. We pride ourselves in being exceptionally personable and knowledgeable. If you had a bad experience with one of our reps you're more than welcome to post their real name here.
Our hold time are typically less than 3 minutes. We could easily outsource a call center in India and cut that hold time down but you wouldn't get help from a real expert or understand what the rep was saying. We work "human" hours. 9am to 7pm Monday through Friday. Maybe you sent an email on a Friday night and didn't get answered until Monday. Sorry --- but we're not going to sacrifice spending time with our wives and kids to have a 24/7 hotline.
As far as billing goes... We auto-bill to keep your site up. If we didn't and your site was failed to be charged you'd be complaining about your site being down. We see it all the time.
If you have a question about WebStarts you're not going to find a more transparent company. You can call 1-800-805-0920. As the owner I sit in the same room as my reps and they're all first class "real" people. Of course we have areas where we can improve and we do make mistakes but nobody cares more or works harder.
http://www.webstarts.com