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DrJanie P.

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Total Points
86

1 Review by DrJanie

  • RoseWholesale

12/8/14

I have made three separate orders with this company; first order came rather quickly considering it came to USA from China directly. Got the first order in 16 days. Everything was well-made... except one item... which was an army green jacket... it was way too short, and looked absolutely nothing like the photo, which looked like a felt coat... not a cotton t-shirt material. But hey, it was only a few bucks! The red winter dress coat was amazing... but ran small on me... the white lace/chiffon blouse was beautifully made, but again, too short for me. I had to give all these items to my very tiny chested/waisted niece. She loves them.
I did not receive two gray and lace blouses in that order. I have yet to receive them. I wrote them and they wrote back after one week and said it was on backorder from factory.

Meanwhile, I had ordered the next day of first order some more sweaters (all well-made), pink swan earrings (very nice), foam hair curlers (work great), and again, all was fine here... but again, one pink sweater from this order was missing (3 items now I'm told is on backorder).

The sweaters with batwings were really nice/well-made pcs. No complaints. The black and white shirt fit perfectly and ppl were asking me at Thanksgiving Dinner where I shop for clothes! They loved the houndstooth top! I loved it so much, I went online that night and bought two more in different colors to put back for when this one looks worn (I have hard water so clothes don't last long here). I buy multiples of what I love.

I will tell you this:
I am 5'- 9" tall, I weigh 130 lbs, I wear a 34C cup bra, and I usually wear a size M in US sizes. I wear a size 2X in Rosewholesale's Asian sizes, and not all items at Rosewholesale come in US's taller, larger-breasted women's sizes.
I admit, I took the risk and bought some things there were listed as 'one size', and these were the items that were way too short waisted for me (blouses).

The winter felt coat was a size XL and it was too small waisted and small breasted for me as well. I needed a 2X and that would have fit fine.

My third order of replacement blouses have not yet arrived. The tracking number for the 3rd shipment is not working (different post company used). This has me a bit worried for sure.

In final, check the size chart on every single item... and then go up a size or two from what the chart says is US sizes... as they don't really meet our body heights or shapes.

Asians, no offense, have no shape to them... very short, skinny peoples. Everything I received so far was tagged and sewed well (I am a good seamstress so I can say that without caution). Fabric has been top-notch (other than green jacket). No shipping chemical odors either... which is really important to me!

Also, be careful when you hit the 'buy' button. I paid for all three orders and each time, blouses were added to my order! ALL the blouses that are missing, that my banks shows I paid for, are all blouses that I only ordered one of... and it showed up they took more money out of my account when I hit the pay button then what it showed on the actual site. They added to the "Quantity" of items on all three orders. Glich in website maybe? Not sure, but there is NO way to contact them and get the order corrected quickly, so I just paid for the extra items and I've not seen them yet!

Service
Value
Shipping
Quality
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CustomerService R. – RoseWholesale Rep

Dear Janie,
Thank you so much for your important feedback.
I wish to start off by telling you that we are extremely sorry about your problem.
Could you send us your order number or the email address and then we can check your problem, all right?
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service

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