Drew W.

Prosoft Password Release 5.0 Experience
I am a community college adjunct instructor and I was having what I thought was a password issue on my network. My Laptop & Desktop in early summer could communicate with each other. Then, I started having a connectivity issue within the network and to the internet in late summer with extremely low download and upload speeds. Then, the LT & DT couldn't see each other on the network. I was able to reconfigure the network where the LT and DT could communicate. Then, the LT & DT starting having 1 way connectivity issues. LT could connect to DT but not vice versa. The DT could see the LT but it could not connect to the LT. Whenever I would try to use the DT via the network to access the LT, I had to supply a password and I couldn't. I tried to get around the issue by opening a Cloud account and this turned out to be inconvenient because of the low upload speeds and I was paying for premium DSL speeds.
I was frustrated using a memory stick to move information back and forth for teaching my classes. I spent days trying to guess the password keeping a record of my guesses on a spreadsheet as I use a small group of variations. I attributed my connectivity problem to forgetting my password and blaming ATT for the router modem issues which seem to be the start of all my problems.
An ATT rep, finally, decided my DSL 2 wire router/modem was failing which seems to justify what I thought was the issue in the first place. On searching the internet for how to change my DT password, I found various answers none which seem to work. I finally got frustrated and saw Password Recovery 5.0 and figured why not try the whole package as I had already spent days of personal time worth their product's price.
I downloaded it and their simple test indicated it works. When I tried it on my network requesting the password connect to the LT from the DT. It did not work. The software did not work either because I was not doing something right or I had been scammed.
After emailing Prosoft and having received no reply after 2 days, I emailed again with the hint of contacting my credit card company and the Better Business Bureau in order to resolve what I was feeling was a scam. That same evening I got a call from Prosoft. Normally, I do not pick up calls from numbers I do not recognize. Thank goodness, I did. The gentleman representing Prosoft said they had emailed me back on both inquiries. Lost in my spam box, I guess, because I did not recognize it.
The Profsoft rep helped resolve my password issue. It was not Prosoft software's failure. I thought my DT was asking for the password for the connection when trying to connect to the LT. Instead it was the LT asking for its password to allow connection. The Prosoft rep explained that the password program only works on the computer it is on, not on one it is trying to connect to. With the rep's help I made some adjustments to the LT and my connectivity issue was HAPPILY resolved. Now the LT & DT are back to normal with administrative rights on both where I can transfer information and edit documents from either machine.

I am profusely, grateful for the representative's kindness with me and help. The tech support gets a 10 out of 10 star rating as far as I am concerned. I asked the rep if there was a web site that I could go to and give a testimonial and he suggested: www.sitejabber.com.
Today, I got a surprise email from Prosoft saying my money was being refunded for the cost of the Password Release 5.0. I am in communication with Prosoft now awaiting their reply. I told them that I did not want a refund as the money I spent was worth the help I was given regardless of whether the program worked. If I had gone to Best Buy, CompUSA or Microsoft, I would have spent much more than the price they asked for the combo package of internet & computer password package.

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