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I ordered many itmes over this site and whether or not something goes well is pretty much a lucky guess.
However, and this is a HUGE problem: There is no way to have a satisfying solution if something goes wrong.
It IS overseas for most people, so sometimes things will simply get lost on the way. On this occasion, you cannot expect any help from their customer service. No matter how many mails you send, you will get the same standard text with some variations that basically states they definitely sent it so as a conclusion it must definitely have arrived. This is not how shipping from the other side of the world usually works, however. They will refuse to refund you anything, or at least compensate for it.
Basically, if this is how they treat loyal customers, I can only see this company as a massive fraud.
You CAN order on this site if you want to risk losing your money and basically hope everything goes well, but you have to make sure that you use PayPal and alert any problems to them within their 40 days time frame, because as soon as your compensation relies on the dresslink customer service, your order and money will remain lost.
Tip for consumers:
Use PayPal and alert problems officially as soon as possible!
Also, check for your country's tax policies before ordering to prevent packages being held at customs. For example, in Germany you can order up to 22 € (value+shipping!) without any taxes so there won't be a problem with customs if you stay under that value.
D P.'s review of DressLink earned 5 Very Helpful votes
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I had ordered dresses and despite having confirmation of return through the post office they...
Dear, i am really sorry for the problem, and beg your forgiveness. Dear, if you missed items, could you please kindly contact our fter-sale service? We always provide the refund of missing item as compensation after we check with shipping company. And dear, could you please kindly provide your order number and item number of which was missed to sales@dresslink.com? i will check the problem for you, and also i will check whether we have arranged the refund or not. If we have not refund, we will do it as soon as possible, please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe