Doug S.

I have over the past 12-18 months purchased multiple major appliances from US Appliance during a leisurely progressing home renovation project. Their prices are consistently very competitive. Prior transactions other than very slow delivery times in spite of posting charges to my credit card immediately upon placing the order and NOT upon actual shipping have been generally satisfactory. It was not until my must recent order that I came to understand that you truly see the real quality, real business practice of a company not when things are going right but only when they go wrong. I most recently purchased a Bosch electric kitchen range which arrived dented and damaged. The process of resolving this matter showed the true character of a company that is absolutely insensitive to the customers satisfaction, convenience and time. A very significant amount of my time was squandered in the process of resolving this matter which finally occurred only after my disputing the credit card charge with American Express and their involvement. Never again will I do business with US Appliance.