Douglas T.

Fraudulent charges to my account got my account suspended at no fault of mine. Kathy, manager in customer service was rude and unhelpful. 10 days have passed and still no follow up and the account remains suspended. Amazon and Flixter are waaaaaay better, stay away from vudu, it is peppered with ongoing problems. Slow buffering, unavailability when you want something. You're better off buying the dvd's thru ebay.
UPDATE: It took literally nearly a month to resolve this issue which I think is rediculous, but when I finally got to the right person, he solved it in just about 5 minutes. Why can't VUDU train their people to get THAT kind of help from someone who understands the value of a customer instead of putting loyal, paying customers through HE** in order to get things back on track. For the delays in correcting an obvious problem I give VUDU and F on overall customer service, expecially customer care manager, Kathy. As for the individual who fixed it all and chose to remain anonymous, KUDOS to that individual despite the unbelievable delays to get to that person and the offensive manner in which everyone but that final person acted on behalf of the VUDU customer care family.