I have used this service twice, once voluntary and the other not. The first time I called to get an answer to what, I thought, was a pretty common question. Quickly I found I already knew more about the question and possible solution than my "expert" did. I, after spending too long just trying to get him to focus I threw in the towel and said 'thanks but no thanks.' Of course I asked for my deposit back but 'surprisingly' never received it. I knew than that these were just a bunch of hacked together out of job has beens who could never be expected to know more about a solution than I did before I called. The second time I was tricked into calling them because their web listing made it look like they were the hired guns for a particular product. When I had to spell the name of the service I was calling about I looked at the URL closer and realized who I called. Slam went the receiver and my pain was over, mercifully. The bottom line is do not call them, ever. You would be better waiting for divine inspiration for your answer than calling these bums. It may be a good idea gone horribly bad or just a bad idea dreamed up by someone in a heroin induced mind bending sleep. Look very closely at any URL that promises you expert help and if you see their name, run, don't walk, away from the listing.