They had "technical difficulties" that made them unable to actually deliver our tickets, but which still allowed them to take $66 from us. Not only did we get no tickets, but they double charged us. Then they won't give a refund, and say we have to go to the theater for the refund. But of course they keep the "service charge." I've contacted them twice, and that is the only answer I get. Goodbye money. Definitely going out of my way never to use Fandango again.