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Hi Folks, Just an update to my other posts to let you all know to do the same as myself. I got in touch with my bank as I paid for the ''dress'' by Visa Debit. I sent everything to them every email from DylanQueen.co.uk also the email I received from the Chinese Consumer Council who couldn't help, but my bank fought my corner and I am now in receipt of the full amount I paid, I honestly took a shot in the dark that paid off... I could've accepted the 20% refund that was offered but refused each time... Please don't take the defeatist attitude fight tooth and nail dont let them win!... Good Luck to you all I hope you get same results as I did...
Dorothy M.'s review of Dylan Queen UK earned 14 Very Helpful votes
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Muito bom e pratico, muito fácil, muito bom, excelente…………………………………………………………………………………………………………………….
I ordered a dress for my granddaughter's wedding in September. After thinking about it for a few...
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team