Dormeil R.

Thank you for processing my refund request. I understand that I made the error when I placed the Groupon Goods order ( an error I attempted on numerous occasions to correct). I will NEVER make that mistake again as I will not be placing any orders with Groupon for your goods. I was not pleased in how this transaction was handled and was not pleased with your tone or the way you have communicated with my as a customer. Please understand, that although the customer is NOT always right, without your customers, there is no purpose for you to have a job. Please work on your skills for deescalation and resolution because as a company they are extremely lacking. Everyone I have talked to: Ryan, Jada, and yourself (Lauren) have been patronizing and have done nothing to resolve this situation. Everyone told me what they couldn't do and didn't have a suggest of what they could do. This is POOR customer service and made me feel as if my purchase with your company was unwanted or undervalued. So when I read your email (I have attached the email from the supervisor to this review), as the customer, I am once again infuriated by your tone of voice and how you have communicated with me. This does not cause me to want to purchase with your company again. I have an extensive history with purchasing your restaurant Groupons, I am now re-evaluating those purchases as well.

I will be filing a complaint with management at Groupon as a supervisor, you have mishandled my order and the resolution provided was unsatisfactory and the apology for the problems has not been forthcoming or sincere.

You, Lauren Z, should refrain from communicating with me further as I only want to speak with your manager as I would like to complain about how you have handled this matter.

Sincerely,
Dormeil McDonald (A still dissatisfied customer)

On Tuesday, September 29,2015 11:47 AM, "*******@groupon.com" <*******@groupon.com> wrote:

## Reply above this line ##
Hi Dormeil,
I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see Edit order on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at *******777 and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Time, seven days a week.
Regards,
Lauren Z

Supervisor
Groupon Customer Support