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Paid for my very special personalized family Christmas gifts. Took my $ on 11/26, claims it shipped on 11/30, status hasn't changed as of 12/2 stating that USPS still has not received the items. They are taking people's money and running.
*** Updated 1/15/2015 *** There's no way to respond to Rose, so I'm editing my response... I am NOT insulting other "honest" reviewers because I am sharing TRUTHS about my horrible experience with you on my order # H**************.
*** Original Post ***
THIS COMPANY IS A SCAM, STAY AWAY! They take stock photos from other websites and they ship you something that is SO subpar it is incomprehensible. What they sent me was defective and unwearable and they are refusing to refund me. Out of the 5 items I ordered on 11/25/2014, 1 still is missing, they claimed they shipped it, but I have no tracking numbers. I'm sure if I ever get it it will also be crap.
I'm keeping two of the items, they are NOT well made, but at least were not defective and I took a chance using a low-cost company, so I chalked that up to my stupidity and will eat the cost.
However, the 2 DEFECTIVE items are the ones I'm request refund on, and this Kaitlyn offered me $7 on a $28 purchase as refund, this is not even including the EXORBITANT shipping fees I paid.
I am being MORE THAN fair and will dispute it with my credit card company if I get one more BS response from this Kaitlyn. I will also file complaints with the attorney general's office, the FTC and the BBB.
They are FRAUDS. DO NOT BUY FROM THEM.
Tip for consumers:
DO NOT BUY FROM THEM.
Dear Dora,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you tell us your order number or the email address? Then we will check your order and give you the order information. Wish your quick reply.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Best Regards
Rosewholesale customer service
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Hello, Dora. Can you please provide your order number so that we can assist you further?