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I write a review, then sign in to my account, and the review is deleted so I can't post it. Seriously? I spent 30 minutes explaining the complaint in detail, now it's gone.
Ordered a SIM card to use with my own phone, it was supposed to arrive overnight, didn't arrive for 6 days. I cancelled the account on the 5th day, before I got the SIM card. They are still sending a bill and threatening to send it to collections if I don't pay. At sign-up, they state that the account is active upon activation of the SIM card. The email is automated so it rejects replies. I called the phone number in the email, was transferred 3 times, there is no account associated with my name or SS#.
Products used:
Moblie SIM card
Sales rep outright lied about the amount of traffic coming from my area - claimed 400+ searches for, specifically, masonry work. Not possible since the area has a population of about 2000, low permit issues so far this year. Told the sales person the numbers can't be real, that her boss is lying to her. Decided to try the service anyway, with lower expectations, because I had been thinking of expanding my part-time workload. Got two calls for $100 repair jobs from 200 miles away. Modified my area to nearby only and got spam phone calls only. $1200 for these results.
Hi, Don: This is Jessica, I work in the corporate communications department at Yodle. I’m very disappointed to read your review and hear there was any disconnect between the expectations we set during the sales process and the services you are currently receiving. This is certainly not the type of experience we want for our customers and I would like to hear more about your sales conversation. We take this feedback very seriously. If you have a minute, could you reach out to me? I’m available at 646-753-6362 or Jessica.mcginn@yodle.com. Thank you, JM.
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I tried to remove an old review and this site will not let you correct or change or delete it?...
Now I tried to write a reveiw on Tmoble and the site won't let me submit it,,it keeps saying...
Hey Don, thank you for sharing your experience. We apologize for the frustration this has caused. Can you send us more details at sayhello@sitejabber.com? We’d like to look into this matter further.