I ordered a large toy (guaranteed to arrive by Christmas) and was sent completely the wrong item, well made but still the wrong item. I immediately reported on 12/20, it is now 12/31 and item is still unresolved and was not able to gift. Also ordered 5 children's outfits for Christmas and New Years grandaughter's birthday. All items were cancelled and never received. So I am left having to reshop everything, pretty much ruined my holiday.