Donna R.

I placed an order on 12/11/14, paying extra for delivery "on or before 12/18/14". I checked with customer service on 12/16/14 as I was concerned I had not yet seen a shipment e-mail. I was assured the order would ship that night for delivery on 12/18/14; this was a Christmas order for my boss!
On 12/17/14, again concerned, I checked again, and now the order status had changed to back-ordered with delivery "on or before 2/3/15"; no e-mail notification, mind you!
I checked with the on-line chat - was dropped three times.
I called and the agent confirmed the back order and offered to cancel the order. To try to appease me, she offered a measly 10% off!
I could have ordered from another site.
Obviously, Wayfair's inventory status system is outdated and does not work well. I should have know on 12/11 if the item was out of stock. Does it really take 6 days to get an inventory status update?! Wayfair's on-line chat system needs a good update, too.
Go order from a company that really does understand customer service; I don't think Wayfair is one of these.