This is a horrible company. I ordered phones and found they did not have a feature I wanted so returned them for an exchange. The phones that were sent were the exact ones I received the first time. I again returned them for an exchange and spoke to a "customer service" rep who indicated I would receive a small credit for the postage since they sent the wrong phones. When they received the phones they credited my account rather than exchanging the phones. I gave up on getting any phones and called the rep to get the postage credit and was told they would not do that because it was a credit rather than an exchange. I would recommend that you avoid buying anything from this company.