It still galls me to have to give even ONE star, for ripping me off! No joke, NOW they actually expect me to re-purchase the 9 piece sterling silver earrings set, just so I can provide them with THEIR order number. I've been basically saying the same thing to them and STILL I'm not getting through to them. I'd love for someone to tell me how on earth a return can be had. I even went so far as to unsubscribe from the site, which was probably stupid of me, that may have gotten rid of the order number. I've done a search all through my email back and forth and no order number, plus I absolutely refuse to re-purchase something I've already bought and paid for. I also did a claim against them with the BBB in their area, nothing is working, and so I wait, and them come back here, as misery loves company! Well, good luck to all and remember buyer's beware with this outfit! They are as crooked as the day is long!