donna c.

May 9,2013 booked a Embassy Suite with them. They were to give me two bedrooms and even verified it only to find out it was actually a 2 room suite period. The person on the other line assured me there would be two bedrooms and the living area. I have been working with American Express since June when I actually called the hotel to ensure I had two bedrooms. WRONG. I turned it over to American Express immediately. It was disputed, of course, by Venere stating they had not heard from me nor have I cancelled. We went back with data on all of my calls, names, times, dates, whereby no response. This took a lot of time to call and be put on hold half the time knowing no one was coming back, or they were trying to find a manager. You cannot cancel these type of transactions. American Express took my data and went forward. They are now as of 9/21/2013, cancelling my debit and awaiting for a reply from Venere which gives them till Oct. 11 to reply. This company needs legal action taken as to how they present their offers to customers. Most people would probably back down, but I did it for the principle not the money. Do not USE THEM.