Donelle T.

What used to be an excellent service has gone downhill very fast. They have introduced many extra charges for their services, even just to look for something inside your box they charge $7 or one photo is $2, for example. They charge to remove a prohibited item such as a sample that is classified as a dangerous good, like a mini nail polish that you don't care less about, and don't want to have pay the additional $10.50 fee for.
In the last 4 orders something has gone wrong. You have to watch samples you order in particular. A company sent me 3 complimentary and 1 paid for sample, they were not inside the shipment box sent to me, because I had no insurance, I couldn't claim, fortunately the company sent me to my home address, not only all of these but threw in an extra one. In the last box another paid for sample was missing and they either removed or lost the packing slip so I couldn't see it on paper, despite my copy of the invoice which says that I did. This company will only accept claims within 15 days and As it has been sitting in my box for a month, I can't claim.
Another box was so badly packed, boxes of cosmetics were so squashed, and unusable that I could have just bought unboxed and bought them cheaper to begin with. One Stila eyeshadow was rattling around the box, with no protection and had smashed into pieces. Another $19 USD plus postage down the drain, as it was uninsured.
Finally I paid insurance and a Jo Malone body cream, 81.25 USD inc. tax was broken, glass bottom completely separated from its thinner glass sides, well the dramas of continual questions for information, despite the invoices I supplied plus photos, you would think I was at fault somehow. What a drama? After days of no replies to my 12 emails to them, finally they gave me - you guessed it - not the price I paid but the pre-tax price, as a credit on my next shipment, WTF? No I want my money back thanks. The only way I think I can get it back is to close my account with them, but then I only paid my "premium" $60 membership fee in January after all, so I don't think they will do a pro rata, going on their current stinginess.
They are appalling people to deal with and the sooner I can find an alternative, I will close my account with these thieving rip off merchants.