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Donatas L.

Contributor Level

Total Points
123

1 Review by Donatas

  • RoseWholesale

1/3/15

Received only 3 items of 7. Tracking number was for the whole package. How could I know the rest was sent? Heading to my bank to open a dispute.

Service
Value
Shipping
Returns
Quality
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CustomerService R. – RoseWholesale Rep

Dear Donatas,
I wish to say thank you for providing valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have send your order status to your ticket and please check it. Wish your quick reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosewholesale customer service

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