Dear Donatas,
I wish to say thank you for providing valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have send your order status to your ticket and please check it. Wish your quick reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosewholesale customer service
Donatas Has Earned 3 Votes
Donatas L.'s review of RoseWholesale earned 3 Very Helpful votes
Dear Donatas,
I wish to say thank you for providing valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
We have send your order status to your ticket and please check it. Wish your quick reply.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosewholesale customer service