Donald C.

Purchased a voucher to repair my phone on 9/22. Received an email on 9/30 from the company saying all appointments will need to be rescheduled and they will contact me starting 10/7. That's 8 days, 1 day outside of the refund window. I never received any communication from the repair company. I called 10/14 saying they'll have everything ready by 11/1. I called again 11/11 with no response.

I called LS today for a refund. They told me the owner's wife was in the ICU on 11/19 and that could be a reason for the lack of communication. The repair company is still honoring the voucher... but I can't schedule anything to get my phone repaired. LS was unwilling to honor a refund because the voucher is still good. It's BS. Go Groupon!