donald B.

The site has continued to go to new lows. Closed all 8 houses down in one moment in an email and refused to call. Someone made a complaint I had 140 positive reviews please only use as adjunctive site. VRBO is far better. Especially if issues as someone will at least calll

I have multiple properties on home away. Since the merger last year the site has deteriorated and become more expensive for guest and Host. The customer service is actually ok on the reservation side. However the payment side Yapstone no customer service for fraud. They DO NOT do credit card verification. I have had four fraud credit cards the past few months. I am lucky as I have so many previous guest that I have been able to keep the houses going. I am slowly closing my accounts and moving to Air BNB model and Home escape. The first does verify credit card. Owners please beware. DO NOT take last minute rentals with out an ID then still risky. As one had a fake ID. I would advise if doing reservation that is close to the date to at least get them to pay by air bnb as less scams, I have so far never had a scam payment on Air BNB. That being said I have had fake adds made of my houses on this site but the company dealt with that fast. For anyone with fake credit cards you can travel the world for free as no follow up is done and you will have a month before they even start to look at the charges. So for the scammers Home away is the place to be. I would advise any owner to open up other accounts as this and having so much repeat business has saved me. If this would have happened when I first started out on Homeaway. I would have been ruined. They should start having trust and safety as part of the goal for the now and the future.