Dominique P.

I placed an order for prescription glasses over a month ago from smartbuyglasses.ca and have STILL not received them despite being quoted 5-14 working days. I was originally very excited to have found such a good deal online for the glasses I'd been wanting for a few weeks.

After placing the order and waiting a few weeks for the glasses to arrive I began to wonder what the delay was. I called their 1-800# approx. 25 times and have NEVER ONCE got an answer from them. Their website said that they were waiting the confirmation of my prescription (although this was never requested from me). I sent it to them by email and asked for a status update.

I have finally been receiving some email traffic from their "service manager" who says the package is en route and should arrive anytime. She (Anna) says the courier company will call me before delivery. No explanation for the lengthly delay other than blaming their supplier. She did offer a whole 5% off the cost of the frames and indicated this would be processed within 2-3 days on my credit card (over a week later, still hasn't happened).

The courier company they use does not have a phone number in North America (Asia and Australia only) so you can't get a hold of them either. I've tracked the package online and apparently it was delivered to me yesterday although no such thing happened. Now I'm stuck with NO way to contact Smartbuyglasses.ca or the courier company and no product. The service has been absolutely AWFUl from start to finish and I'm beginning to doubt whether the entire company is just an online scam. DO NOT BUY from Smartbuyglasses.ca!