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Dolores M.

Contributor Level

Total Points
81

1 Review by Dolores

  • Freelancer

5/23/14

UPDATE: I was finally able to get reply from a client for this project. They say they did not receive their money back, so where is it then? Also one of support workers at freelancer.com told me that they had to give a chargeback because it was an hourly project. What a joke.

When I started on freelancer.com, some 3 years ago, it was a good website to find projects and earn decent money. Now, my latest project was the complete nightmare. Client decided to throw insults as soon as I have completed the work we agreed upon. Then said they won't pay and how I ruined their website.

After trying to calm things down for over a week, which was longer than what project lasted, I decided to go for arbitration and paid $12 in fees just for that. Some 4 days later I got an email saying that client has released the funds (funds were in milestone) and that I have won the dispute. Even got XP for that, which I find extremely useless. Went to withdraw funds, only to receive another email that withdrawal was cancelled. I checked my funds on freelancer.com and it was all there. I have sent an e-mail to their support asking what's going on.

This same day, several hours later, money was gone from my account, with no explanation whatsoever. What's worse I suddenly have a negative balance, so where did that come from? I tried sending another e-mail to freelancer.com support and got no reply. So once this negative balance has been resolved I will most likely close my account there and focus on other sites that give support to both freelancers and employers.

I have contacted live support here is the summary: I won the dispute but due to the payment being made as milestone the client was entitled to get a chargeback. They released money to my account, charged me 10% fee then took money and gave it back to the client. I am done with freelancer.com, cancelled my membership and opened a dispute for arbitration fee. This is beyond belief.

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Jielyn L. – Freelancer Rep

Hi Dolores, this is Marcus, one of the tier-2 representatives of Freelancer.com. I understand your frustration in regard to the reversed payment. My colleague, Nicholas, is working on your account issues and he already updated your ticket ID: EBV-399-41354. Please check his message and feel free to address all of your issues there.

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