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Doina O.

Contributor Level

Total Points
84

1 Review by Doina

  • DressLily

1/19/15

I am so sorry I didn't read any of this reviews before I order. I ordered at the bigining decembre and the order arrived in january, the quality of the products it disappointed me, the coat was broaken and the Tshirt was made from a very cheap fabric and the price was very expensive. I hope my review it will be helpful for other people.

Service
Value
Shipping
Quality
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CustomerService R. – DressLily Rep

Dear Doina O.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are sorry that the items do not meet your standard and Could you please offer us your order number so that we can check for you? If it is our fault on that, we will absolutely do our best to make it right.

Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Doina Has Earned 4 Votes

Doina O.'s review of DressLily earned 4 Very Helpful votes

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