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I placed an order with TB Dress from the United Kingdom Thursday 9th October. The jacket wasn't my size but I decided to try it just in case. I then found my correct size on another site and tried to cancel my order within 12 hours but this company are very clever because first of all I tried the online live chat to cancel but there was no response so I then sent an email and I didn't get a response for another 12 hours which meant I would lose half my money as I'd gone over the time allowed for a refund. The customer service person who answered my email would not answer my complaint which was; had someone responded in time I would have been entitled to a full refund - she kept evading the subject so I now have no choice but to accept the order and I am very angry about it. This is not providing a good customer service at all
Doe S.'s review of TBdress earned 6 Very Helpful votes
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If it is too good to be true then it is. Purchased dress for 208.59 for wedding. NEVER received...
Dear Doe,
Sincerely apologize for the problem you have met. Coz you and us keep a different hours to talk, so please be more patient with this issue, we will reply you as soon as possible! But could you offer us your order number so that I can help you check the details with my workmates.And we provide refund&returns, so please read the following policies with the link below:
http://www.tbdress.com/help/Returns-Refund-Dispute-15/.
We will try our best to solve your problems and please believe us to make the shoppnig be better.
If you have any questions about us, please write to me here:service@tbdress.com or sns@tbdress.com. Thank you for your feedback and may you have a nice day!
TBdress service