Thumbnail of user dn17

D N.

Contributor Level

Total Points
80

1 Review by D

  • RoseWholesale

7/7/14

I have not been able to track my order, because you have not supplied me
With the courier name or correct shipping information.
"
Tracking Packages

After we dispatch your goods, we will email you a tracking number for the
Courier company (this will be based on your email preferences). Depending
On the chosen courier, there may sometimes be a delay of one working day
Between dispatching your order from our warehouse in China and obtaining
The shipping tracking number. If you have not received a tracking number
From us, it probably means that we have not sent out your order yet.
Please be patient. Most orders take 1-3 days to complete the verification,
Packing and dispatch process. If you require additional information on the
Location of your order, please open a ticket in the support system (at
support.Rosewholesale.com) quoting your order number(s) and we will assist
You."

On Thu, Jun 26,2014 at 1:36 AM, Rosewholesale.com <*******@rosewholesale.com
> wrote:

> <http://www.rosewholesale.com/>
>
> *Dear Deborah,*
>
> Thank you very much for your order payment at Rosewholesale.com.
>
> Your order number is HH**************
> <http://rosewholesale.com/m-users-a-order_detail-order_id-.htm> and we
> have shipped your order out today.
>
> Please note that your tracking number is CN*******4477
> <http://rosewholesale.com/m-article-id-40.html>. Please keep this number
> safe and secure in case you need to refer to it later.
> You can use this number to check the shipping progress and location of the
> package on <http://rosewholesale.com/m-article-id-40.html>. Please refer
> to the table of couriers below for the corresponding website to track the
> progress of your package. Please note that there may be an initial delay
> when the shipping company logs the shipment on their system before the
> package information appears online. *Carrier* China Post HongKong Post
> EMS DHL UPS FEDEX *Deliver time * 15-25 7-25 6-10 3-7 3-7 3-7 *Tracking
> URL * Track

Can't access assistance on site because it won't load. Order at your own risk. They never informed me who is my carrier. I think I made a big mistake. PayPal wake up.

Thumbnail of user rosewholesalea
rosewholesale a. – RoseWholesale Rep

Thank you for taking your time to write your review. We really appreciate the feedback.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We shipped your order out into two packages by flat rate shipping, without tracking number. Because you didn't pay the tracking fee 2usd, so we can't offer you the tracking number. You can check your payment information first.The delivery time is 7-25 working days, please kindly waiting for it, hope you can get the package soon.

We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Rosewholesale staff

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