Got onto this website as it stated it had free templates to work up your cover letter. After spending approximately an hour honing and editing my cover letter, I hit the next button and bam, there you go. The page where they want to charge you to print off the letter. You cannot manipulate it at all to save the work you've already completed. And only $1.95 for a 14-day access. So yes, I paid. I felt extorted to have to pay after spending that much time and wanting to get my job application in.
I immediately cancelled my subscription so I am hoping that they do not bill me again. I will update if so.
Bad way to do business. Don't offer anything for free, especially those vulnerable and looking for a job, and then pull a stunt and have us pay. Just awful.
We are sorry that you feel this way D M. We are very committed in providing our customer with a great customer care and once again we apologize for any inconvenience that you experience while using the service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 USD and we provide the information that it will auto renew after the 14 days and that it can be canceled at any time.
May you please contact us at customerservice@livecareer.com so we can assist you on the concers or doubts you may have regarding your account? We also went ahead and sent you a private message so we can assist you in a direct and secure manner. Looking forward to helping you achieve a timely and secure resolution.
Best Regards,
LiveCareer